Patients & Visitors
Patient Information & Hospital Visitation Policy
Newman Memorial Hospital would like to make your patient visit as simple as possible. We keep all patient information confidential and have well-structured hospital visitation policies for your safety and convenience. Please find our hospital maps here to find out where to go for registration, as well as to familiarize yourself with the hospital departments.
There is ample parking on all sides of the hospital. If you need help getting in the hospital or getting a wheelchair, you can call our operators at +1 (580) 938-2551 and we will send someone out to assist you. If you have questions about your bill you can call +1 (580) 938-2551 or stop by to visit with a financial counselor.
At registration, you will be asked to provide valid identification (most typically a driver's license or other state-issued ID) and your insurance card. If you are uninsured you will not be turned away in an emergency situation. Please see our Emergency Department policy here. Self-pay patients are recommended to visit with the financial counselor to discuss payment options. If you visit Urgent Care, you will also be asked for your copay at the time of service. If you have any questions please see our contact information here.
Newman Memorial Hospital is honored to serve you. If you have any feedback on your experience with us, please stop by the administration office.
Newman Memorial Hospital ER Policy
Every patient presenting to Newman Memorial Hospital's Emergency Room with a medical emergency or in labor will receive (within the capabilities of the Hospital's staff and facilities) an appropriate "Medical Screening Examination" and "Stabilizing Treatment", including appropriate transfer to another facility, even if they cannot pay, do not have medical insurance, or are not entitled to Medicare or Medicaid.
Medical Emergency
After completion of the "Medical Screening Examination", all patients determined to have a medical emergency or who are in labor will be treated by Newman Memorial Hospital without regard to ability to pay. However, the same payment provisions for patients described under non-emergency services will apply to patients at the time of dismissal.
Non-emergency (Clinic Visits)
If after completion of the "Medical Screening Examination", it is determined that a medical emergency does not exist, then all patients will be required to pay a $100 minimum fee prior to being treated. This fee will be credited to the hospital's emergency room charges. These fees are NOT a payment in full for emergency room services. The total charge will vary depending upon the services utilized. The balance of the emergency room charges is due and payable in full upon receipt of the first statement. A more cost-effective way to treat non-emergency medical issues would be to visit our Urgent Care Clinic.
We're Here to Serve Your Emergency
The Newman Memorial Hospital Emergency Department is staffed around the clock to meet the emergency medical needs of you and your family but is not intended to take the place of a physician's clinic in treating minor medical problems.
Your Emergency Room Team
Physicians, medical students, nurses and other healthcare professionals staff our emergency room. They are fully trained and equipped to meet any medical emergency. Our active medical staff, people you know and trust, provide on-call physician coverage. If your problem occurs during office hours and is not a medical emergency, you may want to call your physician to determine if you should come to your doctor's office or have the problem evaluated and treated in the emergency room.
It Isn't Always First Come, First Served
We will make every effort possible to treat your problems as quickly as possible after your arrival. However, patients are seen according to the severity of their problem. Those in the most need of care will be seen before those with relatively minor problems. We will try to keep you informed regarding any delay in treatment.
Visiting Policies & Hours
At Newman Memorial Hospital, we know that visitors can help in the healing process. For this reason, we do not have “set” visiting hours. We do ask that visitors respect the patient’s need for rest while they are healing.
A patient has the right to restrict the access of visitors who are allowed. In addition, the nurse may limit or restrict visiting hours based on status or changes in the medical condition. Our first priority is the care and healing of our patients. If such a restriction is necessary, it will be communicated with the patient and/or immediate family.
Gift Shop
The gift shop at Newman Memorial Hospital is open Monday through Thursday from 9:00 AM to 3:30 PM and on Friday from 9:00 AM to 12:30 PM. Holiday hours may vary. It is completely run by our volunteers, the Pink Ladies who are ready to assist you with purchases of gifts or refreshments. Come peruse our variety of gift items or take a break at one of our tables and enjoy a hot cup of coffee! All profits from the gift shop go directly back into improving the hospital.
Parking
There is ample parking on all sides of the hospital building. Please see the hospital maps here for information about the main entrance and hospital departments. The Urgent Care Clinic is on the west side of the hospital, where parking is also available.
If you need assistance coming into the hospital or with a wheelchair, please call +1 (580) 938-2551 and press 0 for the operator. We will gladly send someone out to assist you.
Hospital Safety
Patients who are admitted into the hospital may have a compromised immune system, making them more susceptible to infection. Hand washing is a critical part of infection control at any hospital. Please wash your hands often and feel free to use the convenient hand sanitizer dispensers located throughout the hospital.
Hospital masks are provided for visitors how to have signs of any respiratory illness. Please use a hospital mask if you are sick or potentially sick in order to keep our patients safe.
Cafeteria
The Cafeteria is open for lunch from 11:30 AM - 1:00 PM Monday - Thursday.
The hospital lunch plate costs $6.00 and includes the main entrée, bread, a side (vegetable) and dessert.
Coffee, tea, water and lemonade are complimentary.
A salad bar is also prepared daily.
Meals on Wheels
Meals on Wheels are available in Shattuck, Monday through Friday at a cost of $5 per meal. Meals will be delivered to your door by 11:30 AM. Special dietary needs are accommodated.
Call Dietary Services at +1 (580) 938-2551 ext 5508 to set up delivery.